Last Updated: January 1, 2025

Welcome to tro-pix.com, operated by Tropix (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, tro-pix.com, and the purchase of our products, including our premium cannabis-infused gummies. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility

Our products and services are intended for individuals who are at least 21 years of age and reside in jurisdictions where the purchase and use of hemp-derived products containing Delta-8 THC, Delta-9 THC, and THC-P are legal. By using our website or purchasing our products, you represent and warrant that you meet these eligibility requirements and that your use of our products complies with all applicable federal, state, and local laws.

2. Product Information and Compliance

Tropix specializes in providing the highest quality, cleanest, and most pristine cannabis-infused products in the industry, free from fillers and artificial ingredients. All our products, including our Infused Gummies, contain a total Delta-9 THC concentration that does not exceed 0.3% on a dry weight basis, in compliance with the Agricultural Improvement Act of 2018 (the “2018 Farm Bill”). However, laws regarding hemp-derived products vary by state and locality, and it is your responsibility to ensure that your purchase and use of our products are legal in your area. We are not responsible for any legal consequences arising from your failure to comply with applicable laws.

3. Shipping Restrictions

We ship to addresses within the United States where our products are legally permitted. However, certain states and localities have laws prohibiting the receipt of hemp-derived products, even if they are federally legal. It is your responsibility to verify that you can legally receive our products at your shipping address before placing an order. We reserve the right to cancel or refuse orders to destinations where shipping is prohibited by law, but we are not liable for any issues arising from your failure to confirm the legality of receiving our products in your jurisdiction.

4. Orders and Payment

  • Order Acceptance: When you place an order, you are making an offer to purchase our products subject to these Terms. We reserve the right to accept or reject your order at our discretion. If we reject your order, we will notify you and refund any payment made.
  • Pricing and Availability: All prices are listed in U.S. dollars and are subject to change without notice. Product availability is not guaranteed, and we reserve the right to discontinue products at any time. We are not responsible for typographical errors in pricing or product descriptions.
  • Payment: You agree to provide accurate and complete payment information at the time of purchase. We use a third-party payment processor to securely handle all transactions. By submitting your payment information, you authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method. If your payment is declined, we may cancel your order.
  • Taxes: You are responsible for paying any applicable sales taxes, duties, or other fees associated with your order, as required by law.

5. Shipping and Delivery

  • Shipping: We ship to addresses within the United States where our products are legally permitted. Shipping times and costs will be provided at checkout. We are not responsible for delays caused by carriers, customs, or other factors beyond our control.
  • Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping carrier. If your order is lost or damaged during shipping, please contact us at [email protected], and we will work with you to resolve the issue, subject to the conditions below.

6. Returns and Refunds

  • Refund Policy: We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 days of delivery, provided the product is unopened, unused, and in its original packaging. To initiate a return, contact us at [email protected] with your order number and reason for the return.
  • Non-Returnable Items: Due to the nature of our products, we do not accept returns of gummies or other heat-damaged products that have been damaged due to heat exposure during shipping, unless the damage is directly attributable to the fault of the delivery company (e.g., failure to follow temperature-controlled shipping protocols, if applicable). If the delivery company is at fault, we will provide a replacement or refund at our discretion, provided you notify us within 7 days of delivery. We also cannot accept returns of opened or used items, except in cases of defective products.
  • Return Shipping Costs: You are responsible for all return shipping costs. We do not provide prepaid return shipping labels or reimburse customers for return shipping expenses, unless the return is due to our error or the delivery company’s fault as described above.
  • Refund Process: Approved refunds will be issued to the original payment method within 10 business days of receiving the returned product. Shipping costs are non-refundable.
  • Cancellations: You may cancel your order before it ships by contacting us at [email protected]. If the order has already shipped, our standard return policy applies.

7. User Responsibilities

By purchasing and using our products, you agree to:

  • Use our products only as directed on the packaging. For example, our Infused Gummies should be consumed in 1/4 piece servings, not exceeding 1/4 piece every 6 hours, and are intended for at-home use only.
  • Follow all warnings on our product packaging, including keeping products out of reach of children, not using if the seal is broken or missing, and consulting a physician if you have a medical condition, are pregnant, or are lactating.
  • Store products at the recommended temperature (15-30°C / 58-86°F) in a tightly closed bottle to maintain quality.
  • Not use our products while operating a motor vehicle, heavy equipment, or engaging in activities requiring full attention, as stated on our packaging.
  • Ensure that you can legally receive our products at your shipping address, as outlined in Section 3.

8. Prohibited Activities

You agree not to:

  • Use our website or products for any unlawful purpose or in violation of these Terms.
  • Attempt to purchase our products if you are under 21 years of age or reside in a jurisdiction where such purchases are illegal.
  • Resell or distribute our products without prior written authorization from Tropix.
  • Engage in fraudulent activities, such as providing false payment information or attempting to circumvent our payment processing system.
  • Use our website to transmit viruses, malware, or other harmful code, or to interfere with the website’s functionality.

9. Intellectual Property

All content on tro-pix.com, including text, images, logos, and product designs, is the property of Tropix or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works of our content without our prior written consent.

10. Disclaimers and Limitation of Liability

  • Product Use: Our products are provided “as is.” While we strive to ensure the highest quality, we make no warranties regarding the effects of our products, as individual experiences may vary. You acknowledge that the use of cannabis-infused products carries inherent risks, and you assume all responsibility for any adverse effects.
  • Website Use: We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components. Your use of our website is at your own risk.
  • Limitation of Liability: To the fullest extent permitted by law, Tropix, its affiliates, and their respective officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our website or products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms or your use of our products shall not exceed the amount you paid for the product giving rise to the claim.
  • Allergies: Our products are packaged in a facility that processes peanuts, tree nuts, wheat, soy, and milk products. We are not responsible for allergic reactions resulting from your failure to heed this warning.
  • Heat Damage: We are not responsible for heat-related damage to gummies or other products during shipping, except in cases where the delivery company is at fault, as outlined in Section 6.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tropix, its affiliates, and their respective officers, directors, and employees from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of our website or products, your violation of these Terms, or your violation of any applicable laws or regulations.

12. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
  • Dispute Resolution: Any disputes arising out of or relating to these Terms or your use of our website or products shall be resolved through binding arbitration in Fort Lauderdale, Florida, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration. Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

13. Termination

We reserve the right to terminate or suspend your access to our website at our sole discretion, without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use our website will cease immediately, but all provisions of these Terms that by their nature should survive termination (e.g., disclaimers, limitation of liability, indemnification, and governing law) will continue to apply.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on our website with a new “Last Updated” date. Your continued use of our website or products after such changes constitutes your acceptance of the updated Terms.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Tropix
Email: [email protected]